Bassloop Shipping Policy

Effective Date: November 27, 2025

At Bassloop, we aim to get your order to you as fast and safely as possible. Please read the shipping details below:

1. Order Processing

• Orders are usually processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

• We ship worldwide using trusted carriers.

• Estimated delivery times:

  • Spain: 2–5 business days

  • Europe: 5–10 business days

  • International: 10–20 business days

• Delivery times are estimates and may vary depending on carrier, customs, or postal delays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and order weight.

• Occasionally, promotions may include free shipping; these will be clearly indicated at checkout.

4. Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.

• Tracking updates may take 24–48 hours to appear on the carrier’s website.

5. Customs, Duties, and Taxes

• International orders may be subject to import duties, taxes, or customs fees.

• These charges are the responsibility of the customer and are not included in the item price or shipping cost.

6. Lost or Delayed Packages

• Bassloop is not responsible for lost or delayed shipments caused by carriers, customs, or incorrect addresses.

• If your order does not arrive within the estimated time, contact us at support@bassloop.com and we will assist in locating your package.

7. Address Accuracy

• Please ensure your shipping address is correct. Bassloop is not responsible for orders shipped to incorrect or incomplete addresses.

8. Contact

• For shipping inquiries, email: support@bassloop.com

Bassloop. Returns / Refunds Policy

Effective Date: November 27, 2025

All sales on Bassloop.xyz are final. By placing an order, you acknowledge and agree to the following:

1. No Returns

• Bassloop does not accept returns for any reason. Please choose your items carefully before purchase.

2. No Refunds

• Bassloop does not offer refunds on any purchased items, including but not limited to incorrect size, color, or change of mind.

3. Damaged or Defective Items

• If your item arrives damaged or defective, please contact support@bassloop.com within 48 hours of delivery with photos.

• We will review the case and, at our discretion, provide a replacement item.

4. Contact

• Email: support@bassloop.com

• Include your order number and a description of the issue for faster processing.

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